Book an Appointment
Our friendly pink diamond experts look forward to welcoming and assisting you in your journey.
Call Back Service
Book a 30-minute phone appointment with us to choose a convenient time & date.
In-Person Appointment
Drop by any of our stockists around Australia near you.
Virtual Appointment
We will connect to you through a secure online live video chat system for extra convenience.
Need Help? Here Are the Answers to Our Most Common Questions
Who is Desert Rose Jewellery?
Desert Rose is a signature collection by Ellendale Diamonds, celebrating the natural beauty of Australian-sourced diamonds — including rare pinks, champagnes, and yellows — with elegant, modern designs. Each piece is crafted with ethical sourcing, sustainability, and timeless style in mind. Our focus is on creating meaningful jewellery using traceable diamonds from the renowned Argyle and Ellendale mines in Western Australia.
Do you offer origin guarantee certificates?
Yes — we provide an Origin Guarantee Certificate with every piece that features diamonds from the Argyle or Ellendale mines. This certificate confirms the stone’s provenance and celebrates its rare Australian heritage.
What is your return policy?
We want you to absolutely love your Desert Rose purchase. If you're not completely satisfied, items purchased from DesertRoseJewellery.com.au can be exchanged or returned for a full refund within 30 days of delivery. Click here to view our full Return Policy.
How are items shipped?
All orders include complimentary premium shipping Australia-wide. Each item is shipped with full insurance, a tracking number, and requires a signature on delivery — giving you peace of mind from the moment it leaves us to when it reaches your doorstep. Click here to learn more about Shipping & Delivery.
Do you resize rings?
Our rings are typically crafted in a standard size N. If you require a different size, resizing is available. In some cases where the size adjustment is significant, we may need to custom-make the ring to ensure a perfect fit. After placing your order, our diamond and jewellery specialists will advise you on wait times. For any ring sizing questions, contact us or chat with us live.
Can I insure my jewellery?
While we don’t directly offer insurance, we’ve partnered with trusted providers such as Q-Report. We’re happy to assist by providing all necessary documentation to streamline the process for you.
Is there a warranty on Desert Rose pieces?
Yes — all jewellery purchased through DesertRoseJewellery.com.au is covered by our Lifetime Manufacturing Warranty. We stand by the craftsmanship and quality of every piece. Click here to read our full warranty policy.
Can I view your jewellery in person?
Many of our Desert Rose pieces can be viewed by appointment at our showroom. If you’re unable to visit in person, we also partner with select stockists across Australia. Click here to locate your nearest store or book an appointment.
Do you offer payment plans or layby?
Yes! We accept Zip Pay and Afterpay, giving you the flexibility to enjoy your jewellery now and pay over time. We also offer layby options on a case-by-case basis, with terms ranging from 3 to 6 months. Reach out to us directly for more information.
